FAQs

ORDER

Can I Change Or Cancel My Order?

We strive to get your order shipped as quickly as possible.You can cancel and modify the order before delivery.We cannot change or cancel an order once it has been shipped.
 

How Do I Track My Order?

We will email your tracking information as soon as your order has shipped. usually you will receive the tracking number one day after we have shipped your order. You can also track your order on the order tracking page.

How Do I Return An Item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. please provide your order number and pictures of the oders and the original packaging. Item must be in original sellable condition to be eligible for return. our customer service team will review the return request and will send further instructions if the return is approved.

Will Shipping Be Covered For My Returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer if the item don't have any quality issue.

 

Discount

Promotion And Discount

We will hold events from time to time, please pay attention to the event notice at the top of the homepage. For more information on discounts, please consult support@solocano.coffee.

 

More Services

Tell me the product you want, we have a professional team to provide private procurement services, just contact us，best wishes！

 

More Questions

For more questions, please contact us(support@solocano.coffee), we will give you a satisfactory answer.